Following a period of rapid growth through acquisitions, this leading IT services provider faced mounting challenges maintaining a consistent, high-quality customer experience on its web portal. Disconnected systems, duplicate data sources, and mounting technical debt increased costs, slowed decision-making, and eroded customer trust. The company needed to merge and streamline its data, improve the performance of its customer-facing platform, and reduce technical inefficiencies—all without disrupting service.

Evolution Analytics applied its EAAdvantage™ Framework to conduct a business-focused data strategy assessment and implement a modern Snowflake-powered data platform that centralized historical data, improved customer portal performance, and enabled faster, more actionable analytics. By leveraging Snowflake Data Sharing and Source System Plug-ins, the team eliminated redundant systems, reduced technical debt, and lowered infrastructure and maintenance costs while improving transparency and customer experience. The initiative achieved a 93% satisfaction rating among business users.

• Amazon Web Services
• Power BI
• Snowflake

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